Thank you for visiting and shopping at Health Food (Thailand) Co. Ltd. The following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
We ship all over Thailand and ship the next day once payment has been made for orders placed Mon-Friday.
Shipping rates & delivery estimates
All total prices at the point of checkout include EMS shipping if selected, the rates are based on the Thai Postal Service rates, calculated on weight based on the contents of your shopping cart.
Kerry Express option is also calculated on weight and the delivery location in Thailand, this is calculated automatically based on your postal code and weight of your items in the shopping cart.
Free shipping is available for orders with products totalling more than THB1,500 via either EMS or Kerry Express on any day of the week. Sunday is our Free Shipping day and any orders placed between 00:00 AM to 11:59 PM (Thailand local time) on Sundays will automatically qualify for Free Shipping.
Shipment confirmation & order tracking
We send a shipment confirmation email containing a tracking number immediatley the parcel has been shipped. It is the responsibility of the customer to monitor its location to avoid delay in delivery. Any non claimed items will be returned to us by the postal service after 7 days. If the item needs to be reshipped an additional charge will be incurred.
It is the customers responsibility to ensure the address details on the account information is accurate, we do not ammend these, we copy them and use them on the parcel.
Our Return Policy provides detailed information about options and procedures for returning your order.